Planning a vacay? Wonder if Viator is legit and secure? We’re here to reveal the truth! Here’s an all-inclusive guide to help you out:
Contents
Quick facts: Is Viator Legit
- ✅ Viator has been in business since 1995 and was acquired by TripAdvisor in 2014 (TripAdvisor).
- ✅ Viator is trusted by over 500,000 customers every year (Viator).
- ✅ Viator has over 70,000 activities in more than 2,500 destinations worldwide (Viator).
- ✅ 89% of Viator customers rate the experiences they book with Viator as “Excellent” or “Very Good” (Viator).
- ✅ Viator is certified by several online security companies and its website is SSL encrypted (McAfee, Norton, and Trust Pilot).
Introduction
Viator is one of the most recognised online travel platforms. Founded in 1995, it offers tour and activity booking services. It has a wide selection of handpicked experiences in over 1,800 destinations.
You may be questioning if Viator is legit – the answer is yes! Viator combines quality tours with affordable prices. All activities are monitored by their customer service team for quality assurance. Plus, every tour provides customized features like live support, price match guarantees and customer ratings.
To summarise: Viator is a great resource for finding amazing activities at great prices!
Overview of Viator
Viator is a travel platform owned by TripAdvisor LLC, and part of the Expedia Group. It connects travellers to tours, activities and experiences around the world. Viator makes it easy for travellers to find exciting things to do. It provides trip planning services and customer support. Plus, there are customer reviews to help people make decisions when booking trips.
Customers are mostly happy with Viator, though there have been some complaints. Nevertheless, Viator has had a long history of providing great trips and experiences at reasonable prices.
Pros and Cons of Viator
Viator is an online travel platform providing booking services for individuals and groups. It offers a variety of unique experiences, attractions and activities. Finding the perfect activity is easy with Viator’s search feature and customisable filters.
The main pros of Viator include:
- Large selection
- Convenient search tool
- Discounted prices compared to others
- Ease of use
- Customer service support
Cons include limited payment methods (only major credit cards) and potential hidden fees. Plus, if you change your plans after booking, you may have to pay cancellation fees.
Pros
Viator is a travel platform that makes it easy to find and book tours, attractions, and activities. It’s been around since 1999 and offers lots of useful features.
A few pros of using Viator include their wide selection, competitive prices, user-friendly interface, and secure payment options. They’re one of the largest online travel platforms with over 600,000 activities from local providers. There’s plenty of choice and exclusive deals on some attractions and activities. The website is easy-to-navigate, with helpful resources and travel tips. Plus, all bookings come with safe credit card processing for convenient payments.
Cons
Navigating Solaris Japan’s customer service can be tricky. They don’t provide one central number to call, making it difficult for customers to get assistance with any issues they might have on their trips.
Furthermore, reviews from past customers may be negative. Slow response time, unhelpful or even rude representatives have been complained about. And some reports have even suggested that some of Solaris Japan’s tours may not be as advertised, leading to feelings of being scammed or misled.
Customer Reviews
Reading customer reviews is the best way to find out about Viator. People share their experiences and give us an idea of what using Viator is like. Potential customers need to take time to read these reviews. Don’t just look at the stars; pay attention to what people are saying about the service, how easy it was to book trips or activities, and how good their customer support was.
Customer reviews can be a great help when picking a travel platform like Viator. Both good and bad reviews should be looked at when making a decision. Viator wants genuine feedback from its customers, so if you’ve used Viator before, please share your opinion – it’ll help others!
Positive Reviews
Viator has lots of positive feedback from its customers. Over two million reviews have been posted, giving the service an average 4.5-star rating on G2 Crowd and a 4.6-star rating on Google Reviews.
People are praising Viator for its great customer service, low prices and variety of activities. It’s easy to get in touch with them via phone or email with any queries or concerns. Refunds are usually obtained without any trouble.
Also, customers are always happy with the quality of the excursion operator’s guides, making their trip unforgettable. That’s why so many travelers and tourists choose Viator when they book their trips online.
Negative Reviews
Negative reviews of Viator can come from users not understanding the Designer Optics feature. This allows them to build packages from third-party providers, like hotels and airlines, at a cheaper cost. Great for budget travelers, but it can lead to miscommunication and confusion. Customers may feel misled or that they received subpar services due to the low cost. Unresolved disputes can lead to more bad reviews.
Viator should communicate the benefits of Designer Optics clearly and accurately. This way, customers will understand what they’re booking.
Security and Safety
Safety and security are top priorities when using a service like Viator for travel. Viator takes this seriously. They have a Secure Payment system which encrypts sensitive data, and advanced algorithms to ensure payment is authorised and secure.
For extra safety, Viator has a “Take It Easy” policy, allowing users to cancel up to 24 hours before the scheduled time, with no extra fees. Plus, Viator make sure customers have access to information and assistance during their trip – such as airport transfers.
Viator’s Security Measures
Viator is an online travel platform for booking tickets to different places. From theme parks to sight-seeing tours, Viator offers travelers a convenient way to make their dreams come true. To keep customers safe, Viator has implemented safety measures.
These include:
- SSL encryption to protect personal data;
- secure payment gateways;
- constant monitoring of their systems; and
- dispute resolution processes.
They also have partnerships with industry leaders like Sezzle, adding another layer of security. Customers can also use a one-time-use virtual credit card with temporary numbers for extra protection. All these measures ensure that customers can trust Viator when booking travel experiences with peace of mind.
Payment Security
Viator is a safe platform for payment security. It accepts all major credit/debit cards, PayPal, Apple Pay and Google Pay. Each transaction is encrypted and secure. Customer data is kept private. Viator also offers a simple refund policy. Customers can cancel their purchase for a full refund within 24 hours of booking, as long as the activity hasn’t been completed or expired.
Viator ensures payment security, so travelers don’t have to worry about being scammed. This provides peace of mind and convenience when looking for the best deals. No need to worry about payment security or being scammed!
Alternatives to Viator
Viator is a travel platform that provides access to thousands of tours and activities worldwide. However, their high prices and strict cancellation policies can put people off. Therefore, other platforms such as GetYourGuide, TripAdvisor Experiences, Booking.com activities, Klook, BuyTours and AirBnB Experiences are available.
These offer experiences such as walking tours, boat cruises and cooking classes at reduced prices and with flexible cancellations policies. This gives you peace of mind if you need to change your plans.
Airbnb Experiences
Are you looking for a unique travel experience? Viator’s Airbnb Experiences are perfect! Local experts will provide an immersive experience. Options include historic tours, cooking classes with celebrated chefs, and exciting boat rides. Travelers can customize their vacation to their interests and budget – discovering all that each destination has to offer. What are you waiting for? Have an authentic and fun adventure today!
GetYourGuide
GetYourGuide is a travel platform that offers over 30,000 activities. It is a trusted partner for millions of people worldwide. The company strives to create an easy-to-navigate platform. Customers can quickly access information about attractions and rates.
GetYourGuide has developed a mobile app for exclusive discounts and deals. They also partner with Viator. This allows customers to receive payment processing and customer support services. By working with Viator, GetYourGuide ensures customers get reliable service and a worry free booking experience.
TripAdvisor Experiences
TripAdvisor is a renowned travel platform, covering 425,000 cities and 150,000 attractions worldwide! This makes it easy for travelers to experience new places.
Viator, owned by TripAdvisor, is a marketplace for tours, activities and attractions. It collaborates with local suppliers to provide an extensive selection of experiences from around the world.
Viator is popular among travelers; thanks to their handy itinerary builder and a wide range of activities in each destination. Plus, users appreciate their helpful customer service and competitively priced tours. It is evident that Viator (owned by TripAdvisor) is a reliable site for booking travel experiences.
Conclusion
Yes! Viator is legit. It has awesome reviews, great features, 24/7 customer service, and top-notch security. It offers a great variety of activities and experiences at reasonable prices. Plus, there are deep discounts on certain activities and its user-friendly interface is a breeze to use.
Viator may be just the thing for your next trip. So if you’re looking for a low-cost way to start your next adventure, Viator is worth a look.
FAQs about: Is Viator Legit
Q: Is Viator a legitimate company?
A: Yes, Viator is a legitimate company and has been in business since 1995. Viator is a TripAdvisor company, and they specialize in providing travelers with access to thousands of activities, tours, and attractions around the world.
Q: What forms of payment does Viator accept?
A: Viator accepts Visa, Mastercard, American Express, PayPal, and JCB.
Q: Does Viator offer refunds?
A: Viator offers refunds for certain activities. You must contact their customer service to find out if your activity is eligible for a refund.